Ticket System
Create a fully featured support ticket system in your Discord server with customisable panels, staff roles, transcripts, and private channels.
Ticket Features
Ticket Panels
Create one or more ticket panels, each posted in a channel of your choice. Members click a button on the panel to open a private ticket, no commands needed.
Staff Roles
Assign a support role to each panel. Only members with that role can view and respond to tickets created from that panel, keeping conversations private.
Transcripts
When a ticket is closed, a transcript can be saved to a designated channel for record-keeping. Optionally send a copy directly to the member via DM.
Welcome Message
Each ticket panel can display a custom welcome message inside the new ticket channel, guiding the member on what information to provide.
Custom Naming
Define a naming scheme for ticket channels using placeholders such as {username}, {id}, and {counter} to keep things tidy.
Panel Styling
Customise each panel's title, description, button text, button emoji, and embed colour to match your server's branding.
Configuration
Panel Channel
Choose the channel where the ticket panel embed is posted. Members click the button on this embed to open a ticket.
Ticket Category
Select a Discord category where new ticket channels are created. This keeps all open tickets organised in one place.
Support Role
Assign the staff role that should have access to tickets from this panel. Only members with this role can see and reply.
Transcript Channel
Optionally choose a channel where transcripts are saved when tickets close. Enable DM transcripts to also send a copy to the member.
Naming Scheme
Set the channel name format using {username}, {id}, and {counter} placeholders, for example ticket-{username}-{counter}.
Appearance
Customise the panel title, description, button label, button emoji, and embed colour to match your server's theme.